FAQ

Frequently asked questions about scope, editorial standards, and where to go next.

This page explains what belongs on PolicyTerms.ca, how the site is written, and where product or support requests should go instead.

Is PolicyTerms.ca Canada-first?

Yes. Canadian insurance treatment is the default across the site. Small Canada-vs.-U.S. notes may appear when they help readers avoid confusion, but the site is not built as a general cross-border insurance dictionary.

Who is this site for?

The main audience is Canadian insurance learners, early-career professionals, policyholders, and readers who need clear explanations of insurance language without jargon overload.

What kinds of terms belong here?

Terms belong here when they directly support Canadian insurance learning: policy wording, coverage, limits, deductibles, underwriting, claims, personal lines, commercial lines, reinsurance, insurer operations, and provincial context.

What does not belong here?

Payroll content, generic finance content, tax advice, broad legal-advice pages, and U.S.-default state-regulatory treatment do not belong here. Product pricing, account access, and subscriber support also belong elsewhere in the ecosystem.

How is AI used on the site?

AI may assist with drafting, outlining, cleanup, and internal-link work. Pages still need human editorial review to remove drift, tighten language, and keep the treatment consistent with Canadian insurance reality.

Do all pages include knowledge checks?

No. Knowledge checks appear only when a page has enough substance to support them honestly. If a page is better served by clear prose and related-term links, the site should prefer that.

Where should I go for pricing, billing, login, or subscriber support?

Those intents are outside the scope of PolicyTerms.ca. This site is the editorial and learning layer, not a product, billing, or account-support hub.

Can I suggest a missing term or correction?

Yes. Send the page URL, the term, and the issue to info@tokenizer.ca. Missing Canadian insurance terms, broken links, and wording that still sounds too U.S.-first are especially useful reports.

Who publishes the site?

PolicyTerms.ca is published by Tokenizer Inc. as a personal editorial project led by Fuad Efendi. More context is available on the About and Author pages.